Delivery Leader

Job Description

Capgemini is seeking a Director level executive to

• Delivery Management: Lead and manage the delivery of multiple projects/programs across geographies or business units, ensuring timely, quality, and cost-effective execution.
• AI-Enabled Program Oversight: Drive the use of AI models, intelligent automation, predictive analytics, and generative AI to enhance delivery speed, quality, and decision-making. Collaborate with AI/ML teams to ensure solution feasibility, deployment readiness, and business impact realization.
• Client Engagement: Serve as the primary point of contact for clients on delivery matters. Build strong client relationships, manage expectations, and ensure customer satisfaction.
• Team Leadership: Lead and mentor project managers, tech leads, and other delivery staff. Foster a culture of ownership, accountability, and continuous improvement.
• Governance & Reporting: Define and enforce delivery governance frameworks. Track key delivery metrics (e.g., velocity, quality, defect leakage, SLA adherence) and provide regular updates to leadership.
• Risk & Issue Management: Proactively identify risks and issues in delivery. Lead mitigation strategies and communicate impacts effectively to internal and external stakeholders.
• Process Excellence: Drive adoption of Agile, DevOps, and other delivery best practices. Continuously improve delivery efficiency, quality, and responsiveness.
• Financial Oversight: Manage budgets, forecasts, and profitability of delivery engagements. Ensure resource optimization and cost control.
• Collaboration: Work closely with Sales, Pre-sales, Practice, HR, and Finance teams to support growth, staffing, and operational alignment.

Our Ideal Candidate

They will have 15-20 years of experience with a strong project track record and demonstrated P&L contribution to sales. A Bachelor’s degree is required; MBA is strongly preferred.

This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

• Domain: Banking, Financial Services & Insurance only
• Bachelor’s degree in Engineering, Computer Science, or related field; MBA is a plus
• 3-5 years in a leadership or executive delivery role
• Proven track record of managing complex, large-scale technology programs or portfolios
• Excellent client-facing, communication, and negotiation skills
• Deep understanding of project delivery methodologies (Agile, Scrum, Waterfall, Hybrid)
• Strong knowledge of SDLC, quality frameworks, and IT operations
• Ability to manage geographically distributed teams
• Experience in AI

Nice to Have:

• PMP / SAFe / ITIL or similar certifications
• Experience in cloud migration, digital transformation, or product implementation
• Prior experience working in a global delivery model (onsite-offshore)