Application Maintance - BMC Remedy

Your role

We are looking for an experienced Application Maintance engineer to work BMC remedy software to handle Trouble Ticketing and Work Order System. This system supports B2B, B2C, and B2O Customer Interactions (CI) and is integral to Service Assurance processes, handling Incident, Change, Work Order, and Problem Management. The role involves developing and maintaining applications that ensure seamless operations for CSP.

 

In this role you will play a key role in:

• Develop and maintain modules för Incident, Change, Work Order and Problem Management within tiksu. Provide production support and troubleshoot issues promptly.
• Implement and customize workflows in BMC Remedy for ticketing and service assurance.
• Collaborate with cross-functional teams to ensure compliance with national security requirements.
• Optimize system performance and ensure high availability for critical customer operations. Participate in requirement analysis, design, coding, testing and deployment activities.

 

Your profile

• Bachelor's degree in computer science, Information Technology or related field.
• Experienced in Java (core and enterprise-level development) and BMC Remedy.
• 5+ years of experience in application development within Telco OSS/BSS systems.
• Experience working in Linux (RHEL preferred) and databases such as PostgreSQL.
• Strong understanding of Telco OSS processes and service Assurance workflows.
• Fluent in Finnish and English, both spoken and written.

 

What we believe you will enjoy about working here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• We support your personal development and offer an education library with more than 250 000 (!) courses and educations and certifications.

 

Application

ID check is a part of the recruitment process. Please be prepared to show your ID during the interview.

 

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.