Vmware Support Engineers | 3 TO 12 Years | Bangalore & Gurgaon

Job Description

*  Strong customer service skills with the ability to make decisions with little supervision.  Strong verbal and written communication skills are required

*  Complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Service. 

*  Demonstrate case management skills for each customer case by responding to customer technical problems or issues related to hardware, software, and networking

*  Take ownership, monitor, and track cases to ensure accurate resolution by diagnosing problems and providing resolutions for technical service issues.

*  Be knowledgeable of Dell’s product lines, processes, policies, solutions, current industry products and technologies.  Focus on delivering a positive customer experience according to Dell standards.

*  Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.

*  Proactively engage additional resources to help resolve higher complexity issues.

*  Focus on delivering a positive customer experience according to Dell standards.

Primary Skills

Essential Requirements:

*  Knowledge on Cisco Switch, networking, and VMware.

*  First-rate interpersonal phone skills, etiquette, and work ethic.

*  Ability to work under pressure with calmness and composure.

*  Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes.

*  Minimum (1) to Seven (7) years of experience in a previous technical support role.

*  Networking Troubleshooting Knowledge

*  Storage Networking Knowledge