Umbrella Support || 4 to 6 Years || Gurgaon

Job Description

Minimum Qualifications

• You have achieved a bachelor's degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2+ years of customer facing experience in network/IT support.

• Have a real passion for supporting network security products.

• Experienced at solving sophisticated networking issues and have a superb grasp of fundamental networking.

• Strong verbal and written communication skills, and you are skilled in answering customers’ technical inquiries.

• Desire to expand your skills, move into new areas. Diligent and analytical.

• Comfortable problem solving via both phone and email.

• Hold a CCNA (R&S or Security) certification or have equivalent work experience.

Desired Skills 

• Familiarity solving and understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms, cloud-based security products

• Experience in high level Wireshark analysis

• Web Proxy support experience

• Familiarity with Firewall, ISE or VPN

• Familiarity with Zendesk, JIRA

• Ability to prioritize and work responsibly with or without direct supervision.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Skills (competencies)