Support Analyst

Job Description

Working experience with Tableau dashboards and reports for operational reporting.

Analyse support KPIs and identify trends, anomalies, and improvement opportunities

Collaborate with cross-functional teams to interpret data and provide actionable insights

Work with Zendesk to extract and interpret ticketing data

Support weekly/monthly reporting cycles and ad-hoc analysis requests.

Ensure data accuracy, consistency, and timely delivery of reports,preferably in SaaS support environments.

Experience in support operations or customer success analytics is highly desirable.

 

Required Skills & Experience

3–10 Years  

Job Location-Gurgaon

Excellent verbal and written communication skills

 

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.