NOC Engineer

Job Description

Monitor network, service, and application platforms using enterprise monitoring tools.

Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.

Create, manage, and maintain incident tickets with accurate severity, timelines, and documentation.

Troubleshoot network and service issues across routing, switching, access, and application layers.

Coordinate and manage P1/P2 incidents, including bridge calls and stakeholder communication.

Escalate incidents to internal teams, vendors, and leadership to ensure timely resolution.

Collaborate effectively with cross-functional teams to minimize service impact and restore services.

Ensure compliance with operational processes, SLAs, and incident management best practices.