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L1/L2 Operations Engineer - FlowOne, UIV & NCOM

Your Role

As an L1/L2 Operations Engineer, you will be responsible for ensuring the smooth operation, monitoring, and troubleshooting of FlowOne, NCOM, and UIV platforms. You will play a key role in maintaining service continuity, executing lifecycle operations, and supporting existing telecom automation use‑cases.

In this role, you will:

 

  • Monitor application health across FlowOne, NCOM, and UIV by tracking dashboards, alerts, job queues, and resource status.
  • Execute and manage service lifecycle operations including create, deploy, upgrade, scale, heal, and terminate using FlowOne and NCOM.
  • Validate inventory synchronization between UIV and actual network deployments.
  • Handle incidents by diagnosing failed workflows, collecting logs, identifying root causes, and escalating issues when required.
  • Perform L1/L2 troubleshooting by analyzing logs, API calls, payloads, and integration points.
  • Re-trigger workflows and resolve issues within defined operational boundaries.
  • Collaborate with platform and infrastructure teams (Kubernetes/OpenStack) for deeper issue resolution.
  • Maintain and update runbooks, SOPs, and knowledge base documentation.
  • Participate in release and change management activities, ensuring stability post-deployment.
  • Support 24×7 operations through shift-based working.

Your Profile

 

  • 4–5 years of experience in telecom operations, OSS, or NFV/MANO environments.
  • Hands-on experience with FlowOne, NCOM, UIV, or similar OSS orchestration platforms.
  • Strong understanding of network lifecycle management, service descriptors, and package onboarding.
  • Experience in troubleshooting REST/SOAP APIs, logs, and system integrations.
  • Basic awareness of cloud platforms such as Kubernetes and OpenStack.
  • Proficiency in Linux for log analysis and system checks.
  • Familiarity with ITIL processes (incident, problem, and change management).
  • Good communication skills and ability to collaborate across teams.
  • Willingness to work in rotating shifts.

Nice to have:

  • Experience with Nokia Digital Operations (Orchestration Center, Assurance Center).
  • Knowledge of TM Forum Open APIs.
  • Basic scripting skills (Python/Bash).
  • Telecom domain knowledge (core networks, provisioning).

What You’ll Love About Working Here

 

  • Opportunity to work on cutting-edge telecom automation and orchestration platforms.
  • Exposure to modern technologies like NFV, cloud platforms, and service orchestration.
  • Collaborative and supportive team environment.
  • Continuous learning and skill development opportunities.
  • Involvement in end-to-end lifecycle management of telecom services.
  • Stable work environment with structured processes and career growth paths.

About US

We are a technology-driven organization focused on delivering advanced telecom and digital operations solutions. Our expertise lies in automation, orchestration, and lifecycle management of network services using industry-leading platforms. We aim to provide high-quality, reliable, and scalable solutions while fostering innovation and continuous improvement within our teams.
Ref. code:  488196
Posted on:  5 Jun 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Gurgaon, IN

Brand:  Capgemini Engineering
Professional Community:  Manufacturing & Operations Engineering

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