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Core Voice/Video Specialist

Job Description

Core Voice/Video Specialist
Experience-9+Years
Location-Gurgaon, Hyderabad
About Us
Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
  • Monitor Voice and Video service platforms.
  • Handle incidents affecting voice, SIP, video, and collaboration services.
  • Participate in troubleshooting and service restoration activities.
  • Analyze service-impacting events and escalations.
  • Support maintenance and implementation activities.
  • Maintain operational reports and documentation.
  • Support 24x7 NOC operations.
     
Mandatory Technical Skills
 
  • SIP, VoIP, Unified Communication concepts.
  • Voice/Video troubleshooting.
  • NOC monitoring tools.
  • Incident management process knowledge.
     
What you'll love about working here
  • We offer a range of career paths and internal opportunities within Capgemini group.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
 

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.
Ref. code:  575404
Posted on:  22 Oct 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Gurgaon, IN

Brand:  Capgemini Engineering
Professional Community:  Manufacturing & Operations Engineering

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