Communication Coach

Job Description

• Graduate in any discipline
• Certification in communication training preferred
• Strong command of English (verbal and written)
• Experience in coaching technical support or customer service teams
• Familiarity with audit frameworks for calls and emails
• Ability to design and deliver engaging training modules
• Excellent interpersonal and feedback skills
• Performance Metrics
• Improvement in CSAT scores post-training
• Reduction in bottom quartile performers
• Audit compliance and feedback implementation rate
• Training effectiveness measured via post-assessment scores

Job Description - Grade Specific