Collab Ops(CMS)

Job Description

Job Description:

•  Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP) - worked on all 3 and have strong knowledge of different types of Codecs.

•  Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products.

•  PRI T1/E1, FXO FXS /CME /CUE.

•  Real-Time troubleshooting on Voice Gateways & CUBE.

•  Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well.

•  Hands-on experience on taking Packet Captures on different devices & reading those logs as well.

•  Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences.

•  Auto attendant and B-ACD.

•  Basics of Jabber & MRA.

•  24/7 Support (ready to work in shift’s).

•  Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions.

•  Candidate should be able to coordinate with multiple stakeholder’s during outage calls.