Training Specialist

Job Description

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Job Description - Grade Specific

The Trainer is tasked with equipping new and existing agents with the knowledge, skills, and competencies required to perform their roles effectively. They are responsible for onboarding new agents, providing ongoing training, and ensuring that all personnel are aligned with the company culture and client processes.

The role involves developing training materials, delivering training sessions, and evaluating the efficacy of training programs.

This role entails thorough monitoring and evaluation of customer interactions to ensure compliance with company standards and procedures, provide actionable feedback, and promote continuous improvement in service delivery.