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Service Desk Process Associate

Job Description

The Service Desk role manages high inbound call volumes, emails, and AR-related queries while supporting multiple IVR lines across shifting schedules. It requires strong English proficiency for internal and external customer interactions and accurate handling of transfers and service requests.

Job Description - Grade Specific

Operating in at Junior “ Mid Junior level in a Finance supportorprofessional role Operating as a Finance specialist supporting small and medium sized finance exercises Will be building skills for a more specialized Finance service. May start to manage others. Manage working relationships with stakeholders for the business areas supported Able to act on own initiative but will require supervision

Código de referencia: 383895

Fecha: 13 mar 2026

Nivel de experiencia: Estudiantes/Graduados

Tipo de contrato: Permanente

Localización:

Guatemala City, GT

Brand: Capgemini

Comunidad Profesional: Finance

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