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Service Desk Process Associate

Job Description

The Service Desk role manages high inbound call volumes, emails, and AR-related queries while supporting multiple IVR lines across shifting schedules. It requires strong English proficiency for internal and external customer interactions and accurate handling of transfers and service requests.

Job Description - Grade Specific

Entry and mid-Junior level in a Finance Administration role Strong team player with the ability to build good relationships with their stakeholders. Able to act on own initiative with regular supervision. Understands when to seek guidance/escalate Supports experienced Finance specialists delivering progress reporting, task management and documentation for Finance activity
Ref. code:  341468
Posted on:  24 Feb 2026
Experience Level:  Students/Graduates​
Contract Type:  Permanent
Location: 

Guatemala City, GT

Brand:  Capgemini
Professional Community:  Finance

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