Role Description – Artwork QA SME

Capgemini’s Connected Marketing Operations team delivers data-driven, digitally enhanced marketing services that improve customer experience and drive operational excellence.

We are seeking an Artwork QA SME to lead the workflow of packaging artwork projects for a major CPG client. This role oversees a team of Artwork Project Coordinators and ensures flawless execution of artwork deliverables across global regions. The ideal candidate has strong experience in CPG, packaging, product innovation, and marketing.

Role Overview

This client-facing role owns end‑to‑end artwork delivery for new product launches. It requires leadership, stakeholder management, and the ability to drive continuous improvement across internal teams and external agencies.

Key Responsibilities

• Lead a portfolio of packaging artwork projects from design to print, ensuring high‑quality and on‑time delivery.
• Act as primary client contact and escalation point.
• Align cross‑functional teams: Marketing, Design, R&D, Regulatory, Supply Chain.
• Define roles, responsibilities, and project governance.
• Provide leadership to Planning Leads and Coordinators.
• Manage vendor performance, risks, feedback cycles, and pre‑production readiness.
• Oversee reporting, cost governance, timelines, and issue resolution.
• Conduct post‑launch reviews to identify improvements.
• Build strong client relationships and support satisfaction and retention.
• Mentor and develop team members, promoting collaboration and accountability.
• Manage capacity, budgets, and resources to ensure operational excellence.
• Collaborate with Artwork Management, Analytics, and other departments to ensure unified service delivery.
• Track project success metrics and deliver recommendations.
• Oversee account performance and ensure profitability.
• Identify opportunities for process transformation and productivity improvements.
• Escalate critical risks to senior leadership when necessary.

Qualifications

• Bachelor’s degree in Marketing, Advertising, Communications, or related field (MBA preferred).
• 10+ years in client services; experience in agency environments preferred.
• 5+ years working with CPG brands.
• 5+ years in product innovation or marketing.
• 8+ years of project management experience delivering complex programs, ideally global.
• 5+ years leading teams with proven talent development skills.
• Strong skills in Microsoft Office, especially Excel and PowerPoint.

Soft Skills

• Strong analytical and organizational abilities.
• Ability to lead cross-functional teams and manage multiple projects.
• Excellent communication and stakeholder management skills.
• Creative problem-solving and continuous improvement mindset.
• Strong business acumen and results orientation.
• Professionalism, adaptability, and ability to work under pressure.
• Cultural awareness and ability to work in global environments.
• Strong relationship‑building and influencing skills.