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General Support Engineer

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At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. 

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Responsibilities: 

· Respond to customer support requests quickly and accurately, exceeding customer satisfaction. 

· Identify customer issues and diagnose the root of the problem. 

· Provide troubleshooting and guidance to customers in resolving protocol communication issues. 

· Retrieve and analyze historical information. 

· Escalate unresolved issues or complex problems to higher-level support tiers. 

· Provide software support such as: configure and setup user accounts, attend user’s requests based on ticket requirements, load and remove users from user’s database, manage roles based on user type, identify and assign licenses per user type, manage license server, reset passwords and create new accounts. 

· Follow up open tickets until closure. Communicate with users to verify and ensure the correct access to the different applications. 

· Communication with users and get specific information to provide access. 

 

Skills: 

· Bachelor´s in Computer Science, Electronics engineer or similar. 

· 2+ years of experience in a customer interaction role. 

· 2+ years of technical experience implementing and supporting software. 

· Excellent English communication skills. 

· Strong organizational and time management skills. 

· Experience providing remote support. 

· Experience in oil and gas industry is preferred. 

· Solid understanding of computers and software. 

· Previous experience with ticket-based tools like Jira, ServiceDesk, ServiceNow, Zendesk, etc. 

· Strong plus, AzureDevOps. 

· Experience with programming languages such as Python and SQL is a strong plus. 

· Understanding of protocol communications TotalFlow, ROC, modbus. 

· Understanding of Active Directory groups. 

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WHAT YOU’LL LOVE ABOUT WORKING HERE?
  • At Capgemini Engineering, we encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment. They partner with their managers to find an arrangement that works best for their role and their circumstances.
  • At Capgemini Engineering, we’re always looking ahead. We’re part of a team that creates opportunities to achieve valuable change. Change that makes a difference. New connections, new technologies, new ways to work. It’s so energizing.​
  • At Capgemini Engineering, we make it easy for you to deepen knowledge and learn new skills while you’re still doing the day job.
ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.

Get the future you want!

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.
Ref. code:  418133
Posted on:  Feb 17, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Guadalajara, MX

Brand:  Capgemini Engineering
Professional Community:  Products & Systems Engineering

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