Consumer Duty Business Analyst

Job Title: Consumer Duty Business Analyst

Location: Glasgow

Type of role: Permanent

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Overview:

We are seeking a highly skilled Business Analyst with a strong background in Investment Banking and Capital Markets to support our Consumer Duty initiatives. The ideal candidate will have a deep understanding of financial products, regulatory frameworks, and customer outcomes, and will play a key role in ensuring our compliance with the FCA’s Consumer Duty regulations.

Your Role:

• Lead the analysis and delivery of Consumer Duty requirements across investment banking and capital markets functions.
• Collaborate with stakeholders to identify and assess customer outcomes, product governance, and fair value assessments.
• Map end-to-end customer journeys and identify areas of risk or non-compliance.
• Translate regulatory requirements into actionable business and technical specifications.
• Support the development of MI and reporting frameworks to monitor Consumer Duty compliance.
• Conduct gap analysis and impact assessments for new and existing products.
• Work closely with Compliance, Risk, Legal, and Product teams to ensure alignment with regulatory expectations.
• Facilitate workshops and stakeholder meetings to gather requirements and drive consensus.
• Prepare documentation including business requirements, process flows, and user stories.

 
Your Profile:

• Proven experience as a Business Analyst in Investment Banking or Capital Markets.
• Strong understanding of FCA Consumer Duty principles and regulatory landscape.
• Experience with financial products such as derivatives, equities, fixed income, and structured products.
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and communication abilities.
• Proficiency in tools such as Excel, PowerPoint, Visio, and JIRA/Confluence.
• Ability to work independently and manage multiple priorities.

 
About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.