-
Apply Now
-
Please wait...
Start applying with LinkedIn
Technical Leader (IT Operations, Oracle CRM)
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
You will combine hands‑on technical operations with team coordination responsibilities in a production‑critical environment. In this role, you will spend most of your time resolving incidents, problems, and service requests while supporting the stability and continuous improvement of an Oracle CRM platform. You will also guide less experienced team members, help prioritize operational work, and collaborate closely with international stakeholders and offshore teams. The role offers strong exposure to enterprise‑scale IT operations and a clear development path toward a Service or Technical Lead position.
Your tasks
- resolve incidents, problems, and service requests in line with ITIL practices;
- perform root cause analysis and drive long‑term production stability;
- provide operational support for Oracle CRM environments;
- use SQL for diagnostics, analysis, and troubleshooting;
- participate in patching, upgrades, and maintenance windows;
- support service transition activities at an initial level;
- coordinate daily work with offshore teams, especially teams based in India;
- support knowledge sharing and development of less experienced team members.
Your profile
- hands‑on experience in IT operations or application support in an enterprise environment;
- good understanding of ITIL processes (Incident, Problem, Service Request Management);
- strong SQL skills for analysis and diagnostics;
- experience with middleware and system integrations nice to have;
- initial leadership or coordination experience;
- confidence working in an incident‑driven production environment;
- proficiency in Hindi and good understanding of Indian culture;
- very good communication skills in English.
What You'll love about working here?
-
Well‑being culture: medical care with Medicover, private life insurance, and sports card, plus access to Capgemini Helpline and the “Let’s talk about wellbeing” podcast;
-
Access to over 70 training tracks with certification opportunities on our NEXT platform, including GenAI and technical paths;
-
Continuous feedback and transparent performance management supported by GetSuccess;
-
Enjoy a hybrid working model combining work from a modern office with an ergonomic home office setup.
Get to know us
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Gdańsk, PL
-
Apply Now
-
Please wait...