Associate Workplace Engineer

We are expanding our IT team!

YOUR ROLE

The ideal candidates should be independent and self-managed in performing their day-to-day tasks, as well as have the following skills and background:

• Provides technical support to users for troubleshooting issues;
• Answering questions;
• Onsite Hand/Eyes support contact for Group IT;
• 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, application and tools);
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc;
• Service Central call registration or other ticket registration system;
• H/W break fix and maintenance;
• Paperwork for asset & finance management;
• PC preparations (W’10 incl. MS Office build, configuration) and startup training (pro-visioning) to new users. PC and PC supply provisioning

YOUR PROFILE

• Minimum 2 years of experience in IT/onsite support;
• Problem Solving;
• Lan Basic Knowledge;
• Bachelor's degree  in  in Computer Science, Telecommunication, or related discipline 
• At least B level of English language (spoken and written). As Group IT is a global organization, many of these contacts are in English both spoken and written;
• Help Desk Experience (experience of at least 6 months is a plus;
• Operating Systems, Phone skills, Customer Service, Quality Focus, PC Proficiemcy, Software maintenance;
• Outstanding organizational and time-management skills;
• Good Knowledge of internet security and data privacy principles;
  • Willing to work in shifts during regular office opening hours;
  • Willing to work outside office opening hours by occasion;
  • Willing to travel to other office locations;
  • Apple Mac OS knowledge is a plus;

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Unique chance to join a rapidly expanding company offering fantastic career and skills development opportunities;
• All tools required for high performance in your field;
• Responsible approach, long term commitments, and stability;
• Permanent employment;
• Stimulative salary;
• Private health insurance;
• Respect for your private life and your choices.