ServiceNow Specialist - Security, Risk & Service Management

YOUR ROLE

We are seeking a ServiceNow Specialist with expertise in Security, Risk, and Service Management to drive digital transformation for our clients. This hybrid role combines strategic product ownership with hands-on business analysis and implementation. You will lead the roadmap for ServiceNow capabilities while ensuring successful delivery of service management solutions.

Key Responsibilities:

• Own and evolve the ServiceNow architectural roadmap to meet current and future business needs.
• Drive innovation by introducing new ServiceNow capabilities and best practices.
• Ensure platform designs comply with enterprise architecture principles, security policies, and regulations (e.g., GDPR).
• Partner with business leaders to align architecture with strategy and report on progress, risks, and opportunities.

• Participate in Service Management Transformation projects, including design, testing, and transition of solutions within the Now Platform.
• Perform data analysis during migration projects to provide requirements for developers and enable accurate configuration and customization.
• Provide Early Life Support, ensuring smooth handover to delivery teams.
• Assist in gathering core configuration requirements, translating them into design models, and managing implementation with developers.
• Capture customer and service provider requirements into user stories and manage end-to-end delivery.
• Design and execute UAT and training sessions for stakeholders.
• Support remediation projects to rectify issues and improve service quality on the ServiceNow platform.

YOUR PROFILE

• 4+ years of experience in ServiceNow (consulting, implementation, or technical administration).
• Strong background in professional services, enterprise architecture, or management consulting.
• Hands-on experience with ServiceNow functionality and Service Management processes.
• Excellent presentation and influencing skills with executive stakeholders.
• Blend of technology and AI expertise with strong business acumen.
• Experience in product management and business analysis.
• ServiceNow Certified Implementation Specialist (CIS) in one or more of the following: Risk & Compliance (GRC), Security Operations (SecOps), IT Service Management (ITSM), Governance, Service Mapping
• ServiceNow Certified in System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) (nice to have)

WHAT YOU'LL LOVE ABOUT WORKING HERE?

• Craft your own career path through continuous learning and personal growth
• Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises
• Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti’s capabilities across different domains

Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.