ServiceNow HRSD Functional Lead / SME

YOUR ROLE

We are seeking a ServiceNow HRSD Functional Lead / Subject Matter Expert (SME) to act as a trusted advisor for HR transformation. In this role, you will help organizations modernize HR operations by leveraging ServiceNow HR Service Delivery (HRSD). You will partner with HR leaders to align business objectives with technical capabilities, ensuring every implementation delivers measurable impact.

Your mission is to translate business outcomes into technical solutions, guiding clients from strategy through execution, and enabling scalable, automated HR processes that enhance employee experience.

Key Responsibilities of the role:

• Lead HRSD strategy and roadmap discussions, aligning HR goals with platform capabilities.
• Prepare and facilitate client workshops across all HRSD subject areas, including process optimization and automation opportunities, and develop requirement workbooks to capture client needs and guide implementation.”
• Map HR processes to ServiceNow HRSD modules, ensuring alignment with best practices and compliance requirements.
• Design and deliver demos showcasing HRSD capabilities and value propositions.
• Implement HRSD components: Case Management, HR Services, Knowledge, Employee Document Management (EDM), Employee Relations, Lifecycle Events (onboarding/offboarding), Notifications, Surveys, Reports, and Dashboards.
• Advise on HR process improvements, leveraging automation and AI-driven features to enhance efficiency and employee experience.
• Collaborate with technical teams and mentor junior consultants, ensuring quality delivery and knowledge transfer.
• Share insights from global HRSD implementations and best practices and demonstrate the value of HRSD to HR stakeholders, bridging business outcomes with technical requirements.

YOUR PROFILE

• Consulting experience in requirements gathering, user story creation, demos, and HR process mapping to HRSD capabilities.
• Experience leading HRSD workshops and creating supporting materials (decks, workbooks).
• Hands-on implementation experience with HRSD components.
• Strong ability to interpret, strategize, and consult on HR processes and map them to HRSD solutions.
• Excellent interpersonal and communication skills with a customer-centric approach.
• Experience leading Enterprise Onboarding + Transition (EOT) and Lifecycle Events implementations.
• ServiceNow Certified: System Administrator (CSA), Implementation Specialist – HRSD (CIS-HRSD), HRSD Suite Certification, Application Developer (CAD) 

WHAT YOU'LL LOVE ABOUT WORKING HERE?

• Craft your own career path through continuous learning and personal growth
• Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises
• Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti’s capabilities across different domains

Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.