Infra Operations Lead

YOUR ROLE

We are seeking an Infra Operations Lead to manage and streamline day-to-day operational activities across business functions, ensuring smooth coordination between internal teams and external service providers. Drive operational efficiency, monitor KPIs, and support agile delivery while proactively resolving issues and enabling continuous improvement.

Key responsibilities of the role:

• Oversee daily operational workflows and task execution across business units.
• Provide resource capacity to support and optimize business operations.
• Monitor service delivery performance, ensuring adherence to KPIs through regular tracking and reporting.
• Coordinate activities across internal teams and external service providers for seamless operations.
• Identify, escalate, and resolve operational risks and issues proactively.
• Facilitate operational governance meetings, performance reviews, and reporting.
• Support agile lifecycle execution, sprint planning, and timely hand-offs.
• Drive process improvement initiatives and operational efficiency enhancements.

YOUR PROFILE

• Proven experience of 8 to 12 years.
• Strong understanding of operational workflows, governance, and escalation management.
• Expertise in KPI tracking, reporting, and performance monitoring.
• Ability to manage cross-functional collaboration and stakeholder communication.
• Experience in continuous improvement and process optimization.

WHAT YOU'LL LOVE ABOUT WORKING HERE?

• Craft your own career path through continuous learning and personal growth
• Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises
• Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti’s capabilities across different domains

Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people. If you’re looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.