Senior Service Management Consultant

Job Description

ESM Practices include Service Management and Service Integration practices such as Incident, Major Incident, Problem, Change, Service Asset and Configuration (SACM), Service Level, Release, Availability, Capacity, Service Reporting, IT Financial (ITFM), Continual Improvement, etc. Oversees the process, process operations, and compliance.

Job Description - Grade Specific

Ensure accuracy and integrity of specific ESM Practice Train users and new staff on the specific ESM Practicetools, processes, standards, performance, etc.