Senior Functional Analyst - Salesforce

Job Description

YOUR ROLE

As a Senior Functional Analyst, you lead the translation of complex business needs into scalable, secure, and user-centric solutions on Salesforce Sales Cloud and Service Cloud. You partner with business stakeholders, project managers, architects, and delivery teams to shape the end-to-end functional design, drive best practices, and ensure value realization through adoption and measurable outcomes.

Key Responsibilities

• Serve as the bridge between Business and Technical teams
• Lead workshops, interviews, and requirements-gathering sessions with business stakeholders.
• Convert business epics into prioritized backlogs; facilitate grooming and sprint planning with product owners and development teams.
• Translate business processes into detailed user stories, acceptance criteria, process maps, and functional specifications.
• Perform gap analyses between current processes and Salesforce standard capabilities; identify opportunities to simplify and standardize.
• Coach junior analysts and consultants; establish functional standards, reusable assets, and best practices.
• Support pre-sales activities (scoping, solution narratives, effort estimation.

YOUR PROFILE

• Proven experience (5+ years) as a Functional Consultant
• Deep expertise in core Sales Cloud capabilities and Service Cloud capabilities. Field Service and Revenue Cloud experience would be a significant plus.
• Strong proficiency with Salesforce declarative tools (Flows, formulas, validation rules, record types, page layouts, dynamic forms, permission sets, queues) and reporting/dashboards.
• Comfortable operating in Agile/Scrum environments: story writing, acceptance criteria, backlog management, sprint ceremonies.
• Skilled facilitator for workshops and stakeholder management; clear communication of trade-offs and best practices to non-technical audiences.
• Analytical mindset with strong problem-solving; able to move between high-level architecture and detailed functional configuration.
• Familiarity with UX principles and the ability to guide user-centric process and page design on Salesforce.
• Professional working proficiency in Dutch or French with a good knowledge of the other language.

Bonus : Certifications

• Strongly preferred: Salesforce Administrator, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant.
• Nice to have: Platform App Builder, Salesforce Business Analyst, Field Service Consultant, Experience Cloud Consultant, Marketing Cloud Administrator/Consultant, CPQ Specialist, OmniStudio Consultant

WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

In return, we offer an attractive salary with fringe benefits:

• Company car (or mobility budget)
• Meal & eco vouchers
• Group & health insurance
• Flexible work hours & workplace
• 32 vacation days & 45 workcation days (to work abroad)
• Intensive training and certification at all levels to keep you up to date with the latest trends & technologies