Project Manager - DCX

WHY CAPGEMINI

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Join the Powerhouse of Innovation at Capgemini's Digital Customer Experience and be part of revolutionizing business operations through optimized CRM solutions.

YOUR ROLE

As Project/Manager (EM) within DCX, you are accountable for the successful delivery of digital experience engagements by ensuring client satisfaction, but also through people management for the members in the team, operational excellence, and financial performance. The EM acts as the primary point of contact for the client and internal teams, orchestrating delivery across UX, content, technology, and change management streams.

You will join a community of project/engagement managers that encourage sharing of knowledge and expertise, which will allow you to build an internal network and support your own growth.

Key Responsibilities

• Delivery & Governance
  • Lead day-to-day delivery of DCX projects, ensuring scope, quality, budget, and timelines are met.
  • Implement Capgemini’s delivery governance standards, including risk and issue management, planning, and reporting. You don’t only monitor risks but also manage them proactively
  • Aligning with other partners or 3rd party suppliers that are part of the customer ecosystem
  • Ensure compliance with data protection and security requirements.
• Client Engagement
  • Build and maintain strong client relationships, acting as a trusted advisor. We strive to build a long-term partnership with our clients.
  • Develop and manage governance structures and client obligation.
  • Drive client satisfaction and proactively manage any possible escalations.
• Financial Management
  • Ensure the financials of your project are under control: budget management, forecasting, invoicing, and profitability.
  • Internal reporting on qualitative and quantitative KPI’s
  • Identify and support add-on sales opportunities.
• Team Leadership
  • Manage cross-functional teams including UX designers, developers, analysts, product owners and other agile roles.
  • Set objectives, coach team members, and foster collaboration.
  • Promote a culture of delivery excellence and continuous improvement. You support team members in their career growth and are able to work out succession plans together with them
• Sales & Growth
  • Support pre-sales activities, including proposal development and client presentations.
  • Identify opportunities for account growth and contribute to strategic planning.

YOUR PROFILE

• Experience in delivering digital experience projects (e.g., CMS, DAM, Marketing automation, eCommerce, …).
• General digital technology affinity and knowledge is a must, specific technology knowledge is a plus (Adobe Experience platform, Salesforce, SAP CX)
• Strong stakeholder management and communication skills.
• Experience in managing a team with different specializations
• Analytical mindset that allows you to follow up on the details but also to look at the bigger picture and assist others in that aspect.
• Experience with Agile and hybrid delivery models (technology knowledge of Atlassian stack or Azure DevOps is a plus)
• Familiarity with UX, SEO, analytics, and content supply chain concepts.
• Experience in collaboration with other project managers to share knowledge and expertise is a plus
• Fluent in Dutch or French with professional working proficiency in English.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

• At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance;
• Next to this we also offer following additional benefits:
  • Net expenses;
  • Company car or mobility budget (whatever works best for you);
  • Health insurance;
  • Meal vouchers;
  • Pension plan;
  • Eco vouchers from €250/year;
  • A flex plan where you can buy extra days off, update your insurance or buy home office supplies;
  • 32 vacation days

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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