Medior Functional Analyst

Job Description

Your role

Functional analysis & requirements

• Analyse business processes, user needs and requirements in a digital context.

• Translate requirements into clear functional analyses, user stories and acceptance criteria.

• Support backlog refinement, sprint preparation and clarification during delivery.

• Validate delivered solutions against functional requirements and business expectations.

• Contribute to testing, user acceptance and functional documentation.

Digital & platform context (DCX)

Within DCX programmes, you will work on customer‑facing digital platforms, such as:

• Customer portals, self‑service applications and omnichannel journeys.

• CMS‑driven or headless digital experience platforms.

• Integrated digital ecosystems combining frontend, backend services and CRM platforms.

• You will ensure functional consistency across channels and touchpoints, always keeping the customer experience in mind.

Salesforce focus

Depending on the assignment, you may:

• Analyse and model business processes within Salesforce (e.g. Sales Cloud, Service Cloud, Experience Cloud).

• Translate business needs into Salesforce‑compatible functional designs.

• Collaborate closely with Salesforce technical teams to ensure correct implementation.

• Support configuration decisions and validate platform behaviour from a functional perspective.

• Ensure integrations between Salesforce and other digital platforms are functionally sound.

Your profile

• Proven experience as a Functional Analyst, Business Analyst or similar role.

• Strong analytical skills and experience translating business needs into functional requirements.

• Experience working in digital or customer‑centric environments.

• Affinity with CRM platforms, preferably Salesforce.

• Familiarity with agile delivery (Scrum, Kanban).

• Strong communication skills and stakeholder management capabilities.

• Comfortable working in complex, multi‑team environments.

• Fluent in English; knowledge of Dutch and/or French is a plus.

Nice to have

• Experience with Salesforce clouds or certifications.

• Experience with digital experience platforms or omnichannel solutions.

• Basic understanding of integrations and API‑based architectures.

• Experience working closely with UX and design teams.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

In return, we offer an attractive salary with fringe benefits:

• Company car (or mobility budget)
• Meal & eco vouchers
• Group & health insurance
• Flexible work hours & workplace
• 32 vacation days & 45 workcation days (to work abroad)
• Intensive training and certification at all levels to keep you up to date with the latest trends & technologies