Cybersecurity Operations Specialist SIAM

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR MISSION

• Build customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leads
• Build and transition Service Management and Service Integration solutions
• Carry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customer’s business requirements into IT delivery, including IT principles
• Oversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained upon

YOUR PROFILE

• Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail
• Presentation and workshops facilitation skills, ability to provide training to clients and internal team members
• Experience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus)
• Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling
• Understanding of functionalities of at least one ITSM solutions (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus)
• Willingness to work with new technologies and to acquire new skills

WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.

• Next to this we also offer following additional benefits:

• Net expenses
• Company car or mobility budget (whatever works best for you)
• Health insurance
• Meal vouchers
• Pension plan
• Eco vouchers from €250/year.
• A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
• 32 vacation days + Bank holidays.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.