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Senior ServiceNow Developer HRSD

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Enterprise Service Management (ESM) ServiceNow Employee Center Pro (ECP) HR Service Delivery (HRSD) Developer

The ServiceNow ECP/HRSD Developer builds and configures solutions on the ServiceNow platform to enable a modern employee experience through Employee Center Pro (ECP) and efficient HR Service Delivery (HRSD) operations. This role works closely with HR stakeholders, business analysts, architects, and QA to implement HR services, case management workflows, knowledge and catalog experiences, portal content and design, integrations, and automation—while ensuring solutions are secure, scalable, upgrade-safe, and aligned to enterprise standards.

 

Qualifications:

  • 3–6+ years ServiceNow development experience (or equivalent platform development).
  • Hands-on experience implementing HRSD and/or Employee Center / Employee Center Pro.
  • Strong knowledge of ServiceNow development fundamentals:
    • Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes
    • Data model design (tables, fields), ACLs/roles/groups
    • Experience with Service Catalog (record producers, variables, catalog client scripts, workflows/flows).
    • Understanding of secure development practices and handling of sensitive data.
  • Experience with HR Agent Workspace, lifecycle events, document management, and advanced case routing.
  • Experience building employee experiences using UI Builder / Experience patterns (where applicable).
  • Integration experience with Workday/SAP HCM/payroll and identity systems (Azure AD/SSO).
  • Experience with Virtual Agent implementations for HR intake and self-service.
  • Familiarity with Now Assist / AI features (e.g., case summarization, suggested responses, knowledge generation) where enabled.
  • Performance Analytics experience (HR dashboards, KPIs, reporting).
  • Certifications:
    • ITIL 4/5 (required)
    • ServiceNow CSA (Certified System Administrator) (required)
    • CIS – HRSD (highly preferred)
    • CAD (Certified Application Developer)
    • Any Employee Center / Portal / UX-related ServiceNow micro-certifications (where applicable)
  • Skills & Competencies
    • Strong problem-solving and debugging skills in complex, multi-stakeholder environments
    • Ability to interpret requirements and translate into working configurations and clean, maintainable code
    • Attention to detail and commitment to quality, security, and upgrade safety
    • Collaborative communication across HR, IT, architects, and testers
    • Pragmatic mindset: maximize OOTB, minimize technical debt, design for reusability

Job Requirements

Responsibilities:

  • HRSD Configuration & Development
    • Configure and enhance HRSD capabilities including:
      • HR case types, templates, assignment/routing rules, HR tasks, SLAs/OLAs
      • Notifications, approvals, escalations, and communications templates
      • HR Agent Workspace configurations (forms, lists, agent assist elements where applicable)
    • Build and maintain workflow/automation using Flow Designer, business rules (when needed), and scripted solutions in line with best practices.
  • Employee Center Pro (ECP) Experience Development
    • Configure and build Employee Center Pro experiences:
      • Topic pages, content blocks, landing pages, navigation structure, and branding
      • Knowledge and catalog presentation patterns for self-service optimization
      • Search tuning and content relevance improvements (with knowledge owners/UX)
    • Implement consistent UX patterns, accessibility considerations, and responsive design.
  • Service Catalog & Knowledge Enablement (HR Services)
    • Build HR service catalog items (including record producers), variables/variable sets, UI policies, and workflows.
    • Configure knowledge bases, article templates, taxonomy, and publishing workflows.
    • Partner with HR and content owners to implement deflection-focused experiences (find answers fast, reduce case volume).
  • Integration & Data Enablement
    • Develop and support integrations between ServiceNow HRSD and HR/enterprise systems (examples: Workday, SAP HCM, payroll providers, identity systems, document repositories).
    • Use IntegrationHub, REST/SOAP APIs, Scripted APIs, and MID Server patterns as needed.
    • Implement robust error handling, logging/monitoring hooks, and reconciliation support.
  • Security, Privacy & Compliance for HR Data
    • Implement HR data protection requirements (PII/confidential cases) through:
      • Roles, groups, ACLs, data policies, field security, and restricted read/write patterns
      • Secure handling of attachments and documents
      • Auditing support and privacy-by-design practices
    • Follow internal standards and regulatory requirements as applicable (e.g., GDPR/CCPA where relevant).
  • Quality Engineering & Release Execution
    • Create and maintain automated/regression tests where applicable (e.g., ATF), support SIT/UAT, and resolve defects quickly.
    • Ensure upgrade-safe development practices (limit customizations, avoid anti-patterns, use OOTB capabilities where possible).
    • Support DevOps processes: code reviews, source control/CI-CD (where implemented), deployment packaging, and release documentation.
  • Operational Readiness & Continuous Improvement
    • Participate in hypercare, troubleshoot production issues, and execute root cause analysis and corrective actions.
    • Maintain configuration documentation, reusable components, and solution runbooks.
    • Recommend enhancements to improve employee experience, agent productivity, and platform maintainability.

The base compensation range for this role in the posted location is: $84,150 to $170,040.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

 

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

 
Ref. code:  384805
Posted on:  Mar 30, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Dallas, TX, US Mclean, VA, US Austin, TX, US Cincinnati, US Brooklyn, NY, US Seattle, WA, US Burlington, MA, US Bellevue, WA, US Chicago, IL, US Irving, TX, US Berwyn, PA, US Bridgewater, NJ, US Dayton - Sogeti US, US Houston, TX, US Southfield, MI, US Atlanta, GA, US San Francisco, CA, US New York, NY, US Tampa, FL, US Columbia, SC, US Westerville, OH, US Nashville, TN, US Guaynabo, PR, US Santa Clara, CA, US

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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