UX Researcher

Role: Client Engagement Manager

Location: Columbus, OH (Hybrid)

The UX Researcher is responsible for understanding user behaviors needs and motivations through a variety of research methods. This role ensures that user insights inform design decisions enabling the creation of user-centric products and solutions.

The ideal candidate possesses strong analytical skills a passion for user experience and the ability to translate research findings into actionable recommendations for product and design teams.

Key Responsibilities

Research Planning and Execution:

Define research objectives and determine appropriate methods to address them.

Design and conduct qualitative and quantitative research studies including user interviews usability testing surveys ethnographic studies and A/B testing.

Analyze and synthesize research data to extract actionable insights.

Long Description

Data Analysis and Metrics:

Analyze user data to identify patterns trends and opportunities for design improvements.

Track product success metrics (e.g. task success rate time on task satisfaction ratings) to measure the impact of design changes.

Use tools like Google Analytics Hotjar or similar platforms to gather insights into user behavior.

Tool and Process Development:

Develop and maintain a toolkit of research methods and processes for the team.

Stay updated on emerging research techniques and tools to improve the quality and efficiency of research efforts.

Skills (competencies)