Salesforce Project Manager

Job Description

This role needs to be 4 days a week in office and local to St.Louis-MO

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.

Job Description - Grade Specific

Key Responsibilities

· Act as the primary client liaison throughout the engagement lifecycle, ensuring alignment with business objectives and technical requirements.

· Lead cross-functional teams to successfully deliver Salesforce and telecommunications projects on time, within scope, and with exceptional quality.

· Provide end-to-end status reporting for the CPQ IT program, including Sales Cloud to NetCracker CPQ integration via MuleSoft, QA, product migration, infrastructure, and release management.

· Develop a deep understanding of the Telco product onboarding process and its associated complexities.

· Demonstrate strong presentation and communication skills to effectively engage stakeholders.

· Operate in a dynamic environment, managing and supporting multiple workstreams simultaneously.

· Define project scope, objectives, and deliverables in collaboration with stakeholders, ensuring adherence to contractual commitments.

· Oversee full-lifecycle implementations aligned with OSS/BSS functional blocks and telecommunications delivery frameworks.

· Build and maintain strong client relationships to identify growth opportunities and support pre-sales initiatives.

· Optimize sales processes and analyze stakeholder/user experiences to inform transformation strategies across processes, organizational structures, and tools.

· Monitor project progress, proactively manage risks and issues, and conduct regular status meetings with clear, transparent communication.

· Drive continuous improvement and innovation to enhance engagement delivery and client satisfaction.