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Salesforce OMS Technical Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The Role You're Considering

Salesforce Order Management Architect - SummaryWe are looking for an experienced Salesforce Order Management Architect to design and lead enterprise-scale order lifecycle solutions using Salesforce Lightning Order Management (OM) and integrated business systems.

Your Role

Key Focus Areas
Architect end-to-end post-order processes including:
Order ingestion and orchestration
Fulfillment and shipping
Cancellations, returns, and refunds
Customer order visibility (WISMO)

Lead Salesforce OM design and configuration:
Order Summary
Fulfillment Orders
Delivery Groups
Orchestration and exception handling

Design and govern integrations with:
WMS (Warehouse Management Systems)
ERP platforms
Payment gateways
3PL/logistics providers
Shipping carriers and tracking systems

Build scalable solutions using:
Apex
Flows
Platform Events
Event-driven architectures
CI/CD and DevOps practices



Provide technical leadership through:
Architecture workshops
Design reviews
Stakeholder collaboration
Documentation and solution governance

What Makes This Role Unique
This role goes beyond order capture and configuration. The architect will solve complex post-order challenges, such as:

Fulfillment discrepancies
Payment processing edge cases
Carrier and tracking failures
Returns and refund complexities
Customer service visibility issues

Ideal Candidate: A seasoned Salesforce architect with deep expertise in Order Management, integrations, fulfillment operations, and post-order customer experiences across enterprise ecosystems.

Your Skills and Experience

Required Experience
5-10+ years of Salesforce experience
3+ years specializing in Salesforce Order Management
Strong expertise in:
Lightning OM data model
Order orchestration and fulfillment
Apex, Flows, APIs, and integrations
SFDX, Git, and CI/CD

Hands-on integration experience with:
WMS, ERP, payment processors
Carrier and shipping APIs
Third-party tracking services

Preferred Qualifications
Salesforce Order Management, Application Architect, or CTA certifications
Experience with Salesforce Commerce (B2C/B2B)
Retail, CPG, or consumer industry background
Experience supporting high-volume post-order operations

The base compensation range for this role in the posted location is: $98,497- $233,248.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

 

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

 

Ref. code:  511461
Posted on:  1 Jul 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Chicago, IL, US

Brand:  Capgemini
Professional Community:  SaaS Solutions


Nearest Major Market: Chicago

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