Change Management & Enablement Lead - CRM Transformation

Locations: Chicago, IL | New York City, NY | Atlanta, GA | Charlotte, NC

Role Summary:

We are seeking a Change Management & Enablement Lead to drive organizational change tied to enterprise CRM transformation. You will own adoption outcomes across Sales, Service, and Marketing by combining OCM strategy with hands on enablement—including the creation of high quality training guides, persona based onboarding journeys, and facilitated learning that changes day to day behavior.

What You’ll Do
Strategy & Planning
•    Build a CRM focused OCM strategy aligned to business goals, release plans, and field realities.
•    Run change impact & readiness assessments across roles and geographies.
Enablement & Training (hands on)
•    Author, own, and version training guides (user guides, quick start, how to, in flow tips), including visuals/video/micro learning.
•    Design persona based onboarding for SDRs/AEs, Service Agents, Managers, and Executives.
•    Deliver/facilitate training (live, virtual, recorded) and coach change agents to scale.
Stakeholder Engagement
•    Build and lead a Change Agent Network across Sales, Service, Marketing, and IT.
•    Influence VP level sponsors and frontline managers; address resistance with data and field feedback.
Communication & Adoption
•    Create targeted comms (multi channel) that reinforce messages and behaviors.
•    Integrate enablement with release management, UAT, and hypercare.
Monitoring & Reporting
•    Maintain adoption/proficiency dashboards and readiness reports for leadership.
•    Close feedback loops from the field; iterate guides and onboarding based on usage and outcomes.
•    Ensure audit ready documentation of change activities.
What We’re Looking For
•    Bachelor’s degree in Business, Organizational Development, or related field (Master’s preferred).
•    10+ years in change management, with 5+ years leading enterprise CRM related change (brand level CRM experience; platform specifics not required).
•    Proven record creating and owning training guides and delivering enablement that improves adoption and performance.
•    Methodology depth (PROSCI/ADKAR, CCMP, PMP preferred) applied pragmatically.
•    Executive presence; able to influence VP level leaders and coach field managers.
•    Experience standing up and measuring a Change Agent Network.
Why Join Us
•    Lead a high visibility transformation, combining strategy with hands on enablement.
•    Partner with senior leadership and expert CRM teams to convert change into behavior and results.
•    Competitive compensation and bonus structure.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 
•    Flexible work 
•    Healthcare including dental, vision, mental health, and well-being programs
•    Financial well-being programs such as 401(k) and Employee Share Ownership Plan
•    Paid time off and paid holidays 
•    Paid parental leave
•    Family building benefits like adoption assistance, surrogacy, and cryopreservation
•    Social well-being benefits like subsidized back-up child/elder care and tutoring
•    Mentoring, coaching and learning programs
•    Employee Resource Groups 
•    Disaster Relief 

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Salary Transparency:

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to the highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $115,000  - $140,000/ yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.