Sprinklr Consultant

Your Role

We are seeking a skilled and customer-focused Sprinklr Platform Consultant to join our team. The ideal candidate will have hands-on experience in configuring and optimizing the Sprinklr platform to drive positive business outcomes for enterprise clients. This role involves working directly with customers to implement and enhance Sprinklr’s CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation capabilities.

In this role you will play a key role in:

• Configure and customize the Sprinklr platform to meet client-specific business needs and use cases.
• Collaborate directly with customers to ensure full utilization of Sprinklr’s CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation features.
• Proactively identify opportunities for platform optimization and deliver in-platform solutions to maximize value realization.
• Document and communicate best practices, configuration guides, and solution designs.
• Provide ongoing support and consultation as part of managed services or professional services engagements.
• Work cross-functionally with internal teams including product, engineering, and customer success to ensure seamless delivery

YOUR PROFILE

• Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
• Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform
• Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.
• 3 - 5 years’ experience in managed services, professional services, implementation, or technology consulting within the CCaaS industry
• 3 - 5 years’ Experience in Enterprise Software consulting and/or technical configuration.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.