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ServiceNow ITOM/ITSM BA (Pune/Hyderabad)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

  • Understand current “as-is” processes and document requirements for enhancements in ITOM/ITSM tools.
  • Lead ITOM customer workshops and focus groups to gather requirements.
  • Interact directly with customers and on/off-shore development teams.
  • Identify process and tooling improvement areas and define gaps.
  • Prepare functional specifications for “target state” processes.
  • Produce test strategies and coordinate UAT with stakeholders.
  • Engage actively in continuous improvement initiatives.
  • Work closely with other ITOM stream BAs and stakeholders.

Your Profile

  • Deep understanding of ServiceNow ITSM/ITOM capabilities and alignment with business requirements.
  • Exposure to key ITSM modules: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue.
  • Experienced in business and operational architecture design.
  • Strong communication and stakeholder management skills.

What will you love working at Capgemini

  • Work with the latest ServiceNow tools and practices aligned with its roadmap for innovative solutions.
  • Collaborate with cross-functional teams including architects, business analysts, and client stakeholders.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  332920
Posted on:  23 Oct 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Chennai (ex Madras), IN

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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