Service Delivery Specialist - B

Job Description

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview: • Provides services according to the Service Delivery scope to meet specific KPIs • Supports delivery of Procurement services into the Business • Maintains a proactive working attitude towards the Client • Has basic knowledge of the Stakeholder community within the work perimeter • Manages relationships with Stakeholders • Understands P2P processes • Has knowledge about cross-functional work • Monitors process adherence across work perimeter and escalates as needed • Coordinates/supports junior professionals in process adherence and problem solving • Identifies, reports and participates in process improvements implementation General Responsibilities / Accountabilities: • Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets • Demonstrates knowledge of processes and procedures relevant to the function • Accountable for process compliance within the work perimeter • Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion • Responsive to local Stakeholders in solving day-to-day activities • Provides subject matter expertise as needed by other team members • Supports junior professionals in day-to-day activities • Helps the team to achieve common goals • Acts to overall procurement policies and processes • Continually strives to simplify, standardize and improve processes • Continually seeks out ways to improve Client satisfaction • Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members • Supports transformation projects activites

Skills (competencies)