Reporting & Analytics /Command Center | Chennai

Job Description

Capgemini is looking for senior level executive for Reporting and Analytics/ Intelligent Command Centre role.

Primary Skills

Key accountabilities and responsibilities include:
o    Business Reporting and Analytics 
o    Transformation & Industrialised Innovation
o    Knowledge of Finance & Accounting Processes will be critical
o    Exposure to other domains including HR services, Global Supply chain will be an added advantage
o    Manage People and performance
o    Client satisfaction
o    Client relationship (at a Delivery level)
o    Supporting Growth 
o    Contract Compliance
    Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from end-to-end Service reporting and adding valuable insights to performance monitoring across business processes
    Understands what it takes to manage a business and uses the insights to better understand a client’s need and position the right CG offerings in conjunction with the Practice to bring value to the client.
    Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).
o    Working closely with the Practice to deliver all Transformation & Innovation projects as agreed
o    Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgemini’s ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by ‘5 Senses of Intelligent Automation.
o    Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes
    Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis

Secondary Skills

The candidate should have 14–16 years of proven experience in Data reporting & Analytics coupled with strong domain understanding of F&A processes in a a global complex/matrix environment.
    Have led large scale implementation of Data Reporting & Analytics stream with hands on knowledge on F&A processes
    Strong knowledge of Analytics platforms and Reporting tools
    Diversified Industry experience 
    Strong People/Performance management experience
    Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
    Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
    Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally.
    Proven experience in a global complex BPO environment.
    Ability to influence senior business stakeholders at the client end.
    Strong relationship building, communication, and influencing skills.
    Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction.
    Strong relationship building, communication, and influencing skills.
    Leading single large account/multiple accounts in a matrix reporting relationship
    Prior experience in a Multinational Organisation or BPO work culture