Operations Associate

Job Description

Plays an important role in the Organization by providing support to Client/Business Users. Works on tasks/matters of limited complexity.  Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.

Job Description - Grade Specific

Role Overview • Provides services according to the Service Delivery scope to meet specific KPIs • Supports delivery of procurement services into the Business • Maintains a proactive working attitude towards the Client/User • Has basic knowledge of the stakeholder community within the work perimeter • Understands the Procure-to-Pay (P2P) process • Has basic knowledge about cross functional work • Builds knowledge and experience in a number of domains of expertise • Contributes to a positive and collaborative team culture • Identifies, reports and participates in process improvements implementation General Responsibilities / Accountabilities • Performs daily activities properly and timely in accordance with procedures and KPI targets • Responsible for a customer-focused service towards the Client/ Users, reacting to their requests and queries in a timely fashion • Accountable for process compliance within the work perimeter • Demonstrates knowledge of processes and procedures relevant to the function • Continually seeks out ways to improve Client/ Business Users’ satisfaction • Continually strives to simplify, standardize and improve processes, subject to approval of the senior professional • Helps the team to achieve common goals • Is supportive of knowledge and best practice sharing • Acts to overall procurement policies and processes • Supports transformation projects