Engagement Executive-SCM | 15+ years | Chennai

Job Description

Capgemini is seeking a director-level executive to lead Sales Order Management & Transportation. As part of the Intelligent Supply Chain Operations (ISCO) practice, this role will shape the future of order management operations and drive best-in-class, technology-enabled processes, as well as integrate this function with its downstream transportation and logistics function.

Primary Skills

Key Responsibilities
•    Lead an ISCO engagement cross-functional, global projects managing scope, risk, results, and profitability.
•    Act as the primary point of contact for clients in the area of sales order management.
•    Drive process improvement and transformation using digital tools and automation.
•    Present confidently to client leadership and large audiences.
•    Develop and market new services and solutions in the order management space.
•    Strategically aligning people and resources to meet evolving market needs.
•    Implement effective recruitment strategies to build high-performing teams.
•    Promote knowledge sharing and contribute to learning programs.
•    Represent delivery in client pursuits and demonstrate strong delivery leadership.

Client Engagement Focus
•    Own the end-to-end sales order management process and ensure accurate, timely order fulfillment reporting.
•    Partner with client stakeholders to influence upstream and downstream processes.
•    Demonstrate ownership, collaboration, and curiosity in understanding order flows and business impact.
•    Develop and maintain controls and guidelines for order and delivery accuracy.
•    Understand the implications of underperformance on customer satisfaction and compliance.
•    Mentor teams to shift from transactional service delivery to strategic supply chain ownership.
•    Establish frameworks for client satisfaction and continuous improvement.

Secondary Skills

Our Ideal Candidate 
•    15+ years of experience in supply chain operations, with a focus on sales order management and transformation.
•    Proven leadership managing large, distributed teams.
•    Expertise in order fulfillment analysis, supply chain reporting, and performance metrics, for primary and secondary SC operations
•    Strong problem-solving, analytical thinking, and influencing skills.
•    Deep understanding of order-to-cash processes and ERP systems (e.g., SAP SD, Oracle SCM, Salesforce).
•    Excellent communication skills to engage with clients and senior stakeholders.
•    Ideally an industry expertise in AgriBusiness and consumer goods

Qualifications
•    Postgraduate degree (MBA in Supply Chain or Operations preferred).
•    8–10 years in senior supply chain roles, ideally in shared service environments.
•    Professional certifications such as APICS CPIM or CSCP are a plus.
•    Adaptability to work across teams and shifts