Engagement Executive | 15+ years | Chennai

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Capgemini in India comprises nearly 175,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli. 

About BSV

Business Services India is a global business line that maximizes our deep consulting, digital technology, and operational expertise to shape the future of business operations with intelligent automation in order to create outstanding value for our clients, for Capgemini, and for our people.
Capgemini’s Business Services has a proven reputation, documented industry and functional experience, comprehensive portfolio and collaborative engagement. 
We are highly differentiated, so the world’s leading organizations trust us to dramatically improve their business performance and shareholder value.

Why Join Capgemini?

The choices you make today lay the foundation for change tomorrow. Choosing Capgemini means having the opportunity to make a difference, whether for the world’s leading businesses or for society. It means getting the support you need to shape your career in the way that works for you. It means when the future doesn’t look as bright as you’d like, you have the opportunity to make change: to rewrite it. 
When you join Capgemini, you don’t just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun. 

Job Description

A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services. 
As face of Capgemini Business Services for C-level client stakeholders, is expected to represent and secure our client’s brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, executing a strong delivery and transformation organization, managing to the contract and growth of the engagement.

Primary Skills

Key Responsibilities:
•    Delivering the contracted scope to the client and manage the contract obligations for the client
•    Shaping up and cocreating where needed, proactive proposals with client leading to a sole source renewal and expansion
•    Should be a strong Influencer at clients C – Suite and should be able articulate our value proposition, capability to become and sustain being a strategic partner.
•    Accountable for engagement budget and actuals, delivering the contracted revenue and margin
•    Deep dive into operational issues resolution and building proactive control environment to prevent operational issues
•    Bringing inspiration and new industry developments to clients and leading by example across Business Services and the Group to bring the expertise forward on Business Services account(s) from transformation, delivery, and technology
•    Strong understanding and proven record of  applying automations like RPA, AI, Gen AI and Agentic to drive significant improvement in process efficiency, client experience and business outcomes
•    Accountable for organic growth of the engagement or portfolio of engagements
•    Bringing the power of the Group to client account(s) and orchestrating other parts of the Group’s portfolio beyond Business Services to deliver outcomes to the client
•    Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees
•    Mitigating risks by proactively scanning for failure modes and serving as top-level escalation point to demonstrate resiliency in problem solving and building trust
•    Being a good listener and be able to collaborate with various internal functions and business lines of Capgemini
•    Must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Possess a deep understanding of industry, technology, and people market dynamics.

Secondary Skills

Qualifications (Competencies/Education/Experience/Certification)
•    Possess a very strong operational understanding on Finance & Accounting
•    Ability and experience to deep dive into operational issues, perform root cause, coach the teams on tools and methodologies and build a proactive control environment on business process
•    Strong track record of transformation programs, driving results and achieving measurable outcomes.
•    Strong knowledge and passion towards technology including AI/ML/Gen AI. Articulate use cases and value proposition of these tools 
•    Being an authentic leader and talent magnet. Be a mentor for Delivery leaders and groom future leaders
•    Excellent leadership and communication skills
•    Strategic mindset and out of the box thinking 
Industry experience –C level role experience in a select industry or being a face off to CXO in select Industry will be added advantage.