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Delivery Excellence Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

  • Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
  • Ensure the Continuous Improvement approach across Engagements and Centers
  • Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
  • Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
  • Supports process alignment based on best in class processes
  • Balance Scorecard for leadership reporting
  • Fosters the global sharing of innovation, new methodologies and benchmarking
  • Support Big Data analytics and Cloud Computing services

Your Profile

  • Should be at least BB certified with exposure to leading Lean Six Sigma projects
  • Exposure to the current automation tools and its implementation
  • DMAIC Experience
  • Minitab Experience
  • Preferred with experience of 10+ years in driving process improvement, process transformation
  • Should have knowledge on different RPA strategies & RPA products (certification added advantage)
  • Advantage to have knowledge in:
    • Dashboard & reporting tools like Power BI, Tableau, Qview
    • Algorithms using R /Python/SAS programming
    • Chatbots, Artificial intelligence, Process mining tools
    • Cloud services & Analytics
  • AGILE based project management

What You'll love about working here

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Ref. code:  95150
Posted on:  18 Aug 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Chennai (ex Madras), IN

Brand:  Capgemini
Professional Community:  Delivery Excellence

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