Customer Support Manager

Your Role

We are looking for a qualified Customer service Manager to be a part of our company.

In this role you will play a key role in:

• Manage Customer Service functions in dynamic business requirement and ongoing supply chain issues in order to achieve both Top & Bottom-line business growth manage Supply Planning
• Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
• Analyse customer forecast, discuss with business team and customers and align accordingly
• Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products.
• All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invoices for approval
• Work with the customers to ensure that accurate orders are submitted to the

planning team as per agreed timelines

Your Profile

• SCM Customer service experience in FMCG industry, preferably cross-functional
• Excellent communication skills
• Sound knowledge in SAP
• Exp in using service desk tools like ticketing system, Supply plan tool, Sales force and Supply 360
• Strong working knowledge of Microsoft applications

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.