TA Business Partner

Short Description

Skills/competencies required:

• Strong command of English (minimum C1) – written and verbal communication in a client-facing environment.
• Proven ability to manage, develop, and motivate teams in a dynamic environment.
• Demonstrated experience in recruitment operations (sourcing, screening, scheduling, reporting).
• Strong focus on quality of delivery, compliance, and continuous improvement.
• Advanced stakeholder management and client relationship skills.
• Strong analytical and reporting capabilities.
• Ability to act as escalation point and resolve complex operational issues.
• Experience in process governance, SLA/KPI monitoring, and service delivery management.
• Strong organizational, problem-solving, and decision-making skills.

Nice to have:

• Experience managing recruitment teams in BPO/SSC environment.
• Knowledge of ATS systems and reporting tools.
• Experience in transitions, process improvements, or automation initiatives.
• Exposure to workforce planning or recruitment strategy discussions.

Roles & Responsibilities:

Client & Delivery Management

• Lead and manage the client engagement for recruitment services.
• Own end-to-end service delivery, ensuring all recruitment processes meet agreed SLAs and quality standards.
• Act as primary point of contact for the client and build strong, long-term relationships.
• Handle client escalations and ensure timely resolution.
• Continuously identify opportunities to improve client satisfaction and service efficiency.

Team Leadership & People Management

• Lead and manage the recruitment team (A4 and B1 levels).
• Allocate workload, monitor performance, and ensure productivity targets are met.
• Develop, mentor, and coach team members, including SMEs and new hires.
• Foster a positive, collaborative, and high-performance team culture.
• Support hiring, onboarding, and training of new team members.

Operational Excellence & Governance

• Ensure high-quality execution across sourcing, screening, and scheduling activities.
• Monitor and enforce process compliance, documentation standards, and data accuracy.
• Ensure all team members maintain accurate ATS updates and trackers.
• Own and validate process documentation and updates.
• Drive continuous improvement initiatives and standardization efforts.

Reporting & Performance Management

• Monitor KPIs, SLAs, and team performance metrics on a regular basis.
• Prepare and present reports to clients and internal stakeholders.
• Analyze recruitment data to identify trends, risks, and improvement opportunities.
• Ensure forecasting and pipeline tracking is in place and reliable.

Stakeholder & Cross-functional Collaboration

• Collaborate with hiring managers, HR stakeholders, and other support teams.
• Work closely with internal functions (Quality, Training, Operations).
• Support audits, compliance checks, and governance reviews.

Additional Responsibilities

• Be responsible for all team deliverables and service outcomes.
• Drive process excellence in Talent Acquisition operations.
• Demonstrate expertise in managing both internal and external stakeholders.
• Contribute to Business-as-Usual (BAU) and strategic initiatives (hiring, improvements, standardization).
• Participate in pre-sales activities (RFI/RFP support, solution design, etc.).