Senior Manager, Services Project/Program Management

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Job Description:

The Senior Manager, Services Project/Program Management oversees the end‑to‑end lifecycle of highly complex, high‑risk customer programs, from solution design through customer turnover. This role leads teams responsible for managing strategic customer engagements, ensuring high‑quality delivery and customer satisfaction. Serving as a key liaison between sales, partners, customer service, and technical teams, the Senior Manager resolves internal conflicts, aligns priorities across functions, and ensures execution of project and program objectives. This position emphasizes leadership, coordination, and operational excellence more than hands‑on technical work, driving the success of major initiatives that impact multiple areas of the organization.

Responsibilities:

• Direct the strategic and operational objectives of the Services Project/Program Management organization.
• Oversee staffing, resource planning, and the career development of team members, including performance and compensation discussions.
• Manage the delivery of billable consulting and professional services engagements.
• Ensure creation and execution of project/program implementation plans that define roles, responsibilities, and timelines.
• Coordinate project and program activities with partners and third‑party resources as needed.
• Lead teams that act as the primary interface to customers, vendors, and internal stakeholders.
• Collaborate closely with sales, customer service, technical teams, and partners throughout the project lifecycle.
• Resolve internal issues and conflicting priorities to ensure smooth delivery execution.
• Ensure engagements meet agreed scope, schedule, quality, and customer satisfaction expectations.
• Identify risks, drive issue resolution, and ensure adherence to delivery processes and governance.
• Provide strategic direction to address complex, ambiguous problems requiring conceptual thinking.
• Drive the success of major initiatives spanning multiple areas of the organization.
• Make decisions that impact medium‑term business outcomes and ensure operational integrity.

Qualifications:

• Bachelor’s degree with 12+ years of relevant experience.
• Outstanding English communication, both verbal and non-verbal.
• Proven ability to set operational objectives, establish policies, and lead teams within a services or project/program management organization.
• Experience developing, modifying, and executing policies that impact immediate operations and broader business areas.
• Advanced understanding of the services project/program management domain and strong awareness of company-wide operations and the competitive environment.
• Strong conceptual thinking skills with the ability to analyze complex issues aligned to organizational goals.
• Skilled in addressing ambiguous problems requiring strategic direction.
• Demonstrated success driving strategy and outcomes for large initiatives across multiple functions.
• Strong judgment and decision-making skills, with ability to influence medium-term business outcomes.
• Excellent communication, leadership, and stakeholder‑management capabilities.