Salesforce Consultant

Long Description

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. With a strong focus on innovation, diversity, and sustainability, Capgemini delivers end‑to‑end solutions across industries, helping clients accelerate their digital transformation journeys.

Role Overview

We are seeking a Salesforce Consultant to join our growing CRM and Digital Customer Experience practice. The ideal candidate will work closely with business stakeholders and technical teams to design, implement, and optimize Salesforce solutions that deliver measurable business value for our clients.

Key Responsibilities

Collaborate with clients to gather, analyze, and translate business requirements into Salesforce solutions

Design and configure Salesforce applications using standard features and best practices

Implement Salesforce solutions across clouds such as Sales Cloud, Service Cloud, Experience Cloud, and/or Marketing Cloud

Customize Salesforce using Flows, Validation Rules, Reports, Dashboards, and where needed Apex, LWC, and SOQL

Participate in full project lifecycle activities including design, development, testing, deployment, and post‑go‑live support

Integrate Salesforce with third‑party systems using APIs and middleware tools

Provide functional and technical guidance to junior team members

Ensure solution quality, security, and scalability in alignment with Capgemini delivery standards

Support user training, UAT, and change management activities

Contribute to pre‑sales activities, solution estimations, and proposal development when required

Required Qualifications & Skills

Bachelor’s degree in Computer Science, Information Systems, or a related field

3+ years of hands‑on experience with Salesforce implementations

Strong understanding of Salesforce data model, security model, and automation tools

Experience working in Agile / Scrum delivery environments

Excellent communication skills with the ability to interact with both technical and business stakeholders

Salesforce certifications such as:

Salesforce Administrator

Salesforce Platform App Builder

Salesforce Consultant (Sales/Service Cloud) — preferred