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SD Knowledge Gatherer - German Speaking

About Capgemini 

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. 

Job Description

Experience Level

4+ years of relevant experience

Language Requirements

German: Fluent / Native (mandatory)
English: Very good command (written and spoken)

Job Summary

The German Technical Support – Knowledge Gatherer is responsible for capturing, structuring, documenting, and maintaining technical knowledge, troubleshooting guides, and best practices to support technical support operations. The role ensures consistent and accurate knowledge availability for German-speaking support teams and stakeholders.

Key Responsibilities

  • Capture and document technical knowledge from German-speaking support teams and SMEs
  • Create and maintain knowledge base articles, FAQs, troubleshooting guides, and process documentation
  • Ensure documentation accuracy, clarity, and adherence to quality standards
  • Translate complex technical concepts into clear, user-friendly content
  • Identify knowledge gaps and proactively propose improvements
  • Collaborate with Support, QA, Training, and Product teams
  • Support onboarding and training material creation
  • Review and update existing documentation regularly

Required Qualifications

  • 2+ years of experience in Technical Support, IT Helpdesk, Knowledge Management, or Technical Documentation
  • Strong understanding of technical support environments and IT fundamentals
  • Experience with ticketing/knowledge tools (ServiceNow, Jira, Confluence, Zendesk, etc.)
  • Fluent German language skills (written and spoken)
  • Strong documentation and communication skills

Soft Skills

  • Excellent attention to detail
  • Strong analytical and problem-solving skills
  • Ability to work independently and collaboratively
  • Proactive and structured mindset

Nice to Have

  • Experience in multinational or global environments
  • ITIL or KCS exposure
  • Experience supporting German-speaking customers

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

 

Get the future you want | www.capgemini.com 
Ref. code:  457794
Posted on:  Apr 20, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Cairo, EG

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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