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Major Incident Manager

About Capgemini 

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. 

Job Description:

Experience Requirement

  • At least 4–6 years of experience in workplace technology management, technical support, or related infrastructure roles.

Workplace Technology Management

  • Oversee and monitor workplace technologies including:
  • End-user device management
  • Virtual desktops
  • Collaboration and productivity tools (e.g., Microsoft 365)

Technical Support & Incident Resolution

  • Provide 3rd level support
  • Investigate, diagnose, and resolve complex technical incidents

Service Improvement & Change Execution

  • Drive continual service
  • improvement initiatives
  • Execute complex changes
  • Recommend best practices to clients

Infrastructure Projects & Migrations

  • Actively participate in infrastructure upgrades and migrations
  • Review and contribute to high-level design documents
  • Evaluate new products and recommend infrastructure solutions

Infrastructure Assessment & Documentation

  • Assess infrastructure components
  • Maintain and update low-level design documents

Coaching & Mentoring

  • Provide guidance and mentorship to team members

Automation & Scripting

  • Contribute to scripting and automation efforts for service management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

 

Get the future you want | www.capgemini.com 
Ref. code:  347162
Posted on:  Feb 16, 2026
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Cairo, EG

Brand:  Capgemini
Professional Community:  Cloud Infrastructure Management

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