External Resources Manager

Job Description

KEY RESPONSIBILITIES

• Coordinate the subcontracting process from start to finish: validate requests, manage approvals, launch sourcing, follow up candidates, and close the service in line with internal policies.
• Review incoming job requests and distribute them to the relevant suppliers; clarify requirements and challenge demand where needed to ensure a right-first-time brief.
• Contact suppliers, review proposals and CV quality, coordinate interview steps, and negotiate rates to secure the best match within budget and timelines.
• Drive active follow-up with suppliers to fill requests as quickly as possible (emails, calls, regular touchpoints) and advise on the most effective route to find the right experts; stay up to date on MEA supplier market and rate trends.
• Act as the day-to-day point of contact for France/Europe hiring managers and stakeholders, guiding them through the subcontracting process to ensure a balanced, fair and business-oriented outcome.
• Work closely with procurement/category teams and suppliers to ensure alignment on budgets, approvals, supplier usage and internal policy compliance.
• Support the vendor management/category lead in the operational maintenance of supplier relationships (service reviews, SLAs, cycle time, quality, compliance) and drive follow-up actions to closure.
• Own the end-to-end process in SAP Fieldglass: job postings, supplier distribution, candidate tracking until candidate selection and the handover to the back-office.
• Maintain high data quality and documentation in SAP Fieldglass to enable compliance, auditability and accurate reporting.
• Provide user support and guidance for stakeholders and suppliers, and contribute to system/process improvements (templates, workflows, controls).
• Ensure compliance with internal policies and local requirements relevant to managing external resources (documentation, onboarding controls, approvals, and supplier usage).
• Monitor key risk areas (misclassification, tenure/extension controls, rate compliance, supplier performance) and escalate issues early with clear options and recommendations.
• Track and report key metrics (cycle time, supplier performance, compliance indicators) and provide actionable insights.
• Identify and implement improvements to simplify processes, increase adoption and enhance stakeholder satisfaction (templates, playbooks, communications).
• Contribute to global/regional external workforce initiatives by sharing best practices and supporting rollout of changes.

Job Description - Grade Specific

REQUIREMENTS

• Bachelor’s degree in Business Administration, Procurement, Supply Chain, Finance, Engineering, or a related field.
• MBA or relevant professional certification is an advantage.
• 4–6+ years proven experience coordinating end-to-end subcontracting / staffing processes (MSP, recruitment, vendor management or similar), including active supplier follow-up and rate negotiation.

• Strong experience in External Resources (contingent workforce, SOW) categories.
• Experience operating in complex, multicultural environments, ideally across France/Europe or other emerging markets.

Skills & Capabilities

• Market & tool expertise: Strong knowledge of France/Europe external talent market (suppliers, typical profiles, rate dynamics) and hands-on experience with SAP Fieldglass (VMS).
• Ways of working: Proactive, hands-on and comfortable with an active search approach through suppliers; strong collaboration mindset with a focus on execution and closing actions.
• Compliance & stakeholder management: Strong process discipline, attention to detail and ability to advise hiring managers on the process while ensuring internal controls are met.
• Strong planning and prioritization skills; able to manage and prioritize multiple requests in parallel with speed and accuracy.

• Excellent communication and stakeholder management; able to influence and drive decisions with hiring managers and suppliers.
• Negotiation and commercial mindset (rate negotiations, balancing speed/quality/cost).
• High tool and process orientation (SAP Fieldglass), with attention to detail and compliance.
• Proactive problem-solver with a collaboration mindset; drives follow-ups to closure and looks for continuous improvement opportunities.
• French and English (professional level)