Associate C2C Collections Process Expert

Job Description

Core Responsibilities
Invoice Collection: Following up on overdue or outstanding customer invoices and managing high-risk overdue items. 
Dispute & Exception Resolution: Handling billing corrections, short-pays, unapplied cash, and cross-functional customer disputes. 
Metric Tracking: Monitoring performance indicators like Days Sales Outstanding (DSO), aging buckets, and promise-to-pay (PTP) conversions. 
Process Optimization: Implementing frictionless finance technologies, automation strategies, and continuous process improvements. 
Reconciliation & Reporting: Executing account reconciliations and preparing daily, weekly, or monthly governance and operational review decks. 
Key Requirements & Profile
Experience: 2 to 4 years of experience. Minimum 1 year Order-to-Cash (O2C)  (billing, collections, cash application, account reconciliation). 
Technical Skills: Proficiency in ERP systems (SAP preferred) and intermediate-to-advanced Microsoft Excel is a plus. 
Language Skills: Minimum B2 level proficiency in Dutch