Operational Analyst

The Opportunity

We are looking for an IAM Operational Analyst to join our Identity Governance & Administration (IGA) team. In this role, you will be responsible for the day-to-day operation, maintenance, and enhancement of our RSA Identity Governance platform, helping to ensure secure and efficient lifecycle identity management across the organization.

As a key member of the team, you will work closely with application owners, infrastructure teams, and security stakeholders to support access governance processes, troubleshoot production issues, onboard new applications, and continuously improve our identity management capabilities.

About GIT:

The IT function’s main objectives are to support and partner with the business to enable them to be both efficient and profitable. We implement global standards and integrate all BUs to a unified IT services model. The function qualifies through project charters the requirements from the business and serves as their advocate in dealings with the Global Group IT functions. Group IT is engaged in many ‘rollouts’: various technology initiatives and projects that maintain security and improve working efficiency for everyone at Capgemini. Group IT delivers the technology, tools and services that drive the success of Capgemini and our people. Our ambition is to create one connected, sustainable IT enterprise for anyone, anytime, anywhere.

The team

ISS (Infrastructure Security Services) is a critical component of Capgemini's Group IT function, which supports partners with the business to enable efficiency and profitability. ISS integrates various security services, including Contextual Access (SWG, CASB, ZTNA), Identity and Access Management (IGA, AM and PAM), Micro Segmentation, SIEM, SOAR and Endpoint Security, to ensure a secure and resilient IT environment, which operates in line with Capgemini’s Zero Trust framework.

Key Responsibilities

• Monitor, troubleshoot, and resolve production issues across the RSA IGA platform, including Aveksa servers, connectors, and agents.
• Support the onboarding and integration of new applications into the identity governance environment.
• Configure, maintain, and optimize collectors, business rules, and entitlement mappings.
• Collaborate with application, infrastructure, and directory services teams to identify and resolve issues and enhance operational processes.
• Support audit, compliance, reporting, and documentation activities related to identity governance and access management.
• Perform routine health checks, patching, upgrades, and maintenance activities to ensure stability, performance, and security of the platform.
• Contribute to the ongoing improvement of identity lifecycle management processes, including joiner, mover, and leaver workflows.
• Assist in maintaining governance controls and ensuring compliance with internal policies and regulatory requirements.

Our Ideal Candidate

• 1-3 years of experience with RSA technologies.
• Hands-on experience with RSA IGL (Aveksa) is strongly preferred but other products like Saviynt, Sailpoint also works.
• Understanding of Identity Governance concepts, access management, and provisioning processes.
• Working knowledge of SQL.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent problem solving and critical thinking skills.
• Ability to work independently and collaboratively in a cross-functional team.
• Excellent written and spoken English.

About Your Career

When you join Capgemini, you don’t just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun. Get the future you want.

#GetTheFutureYouWant