Collections and Disputes Process Lead with Spanish

Job Description

Timesheet Management Specialist is responsible for tracking billable hours and managing corrections to timesheets for employees and contractors. This role requires exceptional Account receivable – Order to Cash, organizational skills, attention to detail, and the ability to collaborate effectively with internal teams and clients.

Required skills and qualifications:

• Languages: English and Spanish – minimum B2 level;
• Order to Cash knowledge is a must;
• Proven experience in billing, invoicing, or timesheet management;
• Bachelor’s degree in accounting, finance;
• Strong knowledge of Excel and data analysis;
• Excellent communication and interpersonal skills;
• High attention to detail and strong problem-solving abilities.

Job Responsibilities

• Collect, review, and approve timesheets submitted by employees and contractors;
• Verify that all timesheets are compliant with company policies and client requirements;
• Track billable and non-billable hours for accurate reporting;
• Responsible to handle the incoming tasks by either executing the requested corrections or forwarding the emails to the right person/support group;
• Regularly follow up with internal and external stakeholders to ensure timely resolution of the requests via logged tickets;
• Ensure adherence to billing guidelines, tax regulations, and contractual obligations;
• Run macros to automate repetitive tasks and improve efficiency;
• Identify and correct errors in timesheet data to ensure accuracy;
• Work closely with Consult Managers and other stakeholders to reconcile project hours and expenses;
• Perform month end activities, weekly client files and other required reports and tasks within the agreed timelines and as per existing procedures;
• Maintain and update Desktop Procedures (DTP) to reflect current processes and practices;
• Generate and maintain reports related to daily activities;
• Identify process concerns and, raise these to management and stakeholders to mitigate further associated risks;
• Stay updated on industry best practices and recommend system upgrades or new tools.

Additional Responsibilities

• Offer support on other processes or tasks within the team during vacation periods or when the primary responsible team member is unavailable, ensuring continuity and quality of service;
• Provide training and onboarding support to new team members on the processes and tasks for which you hold primary responsibility, ensuring a smooth transition and knowledge transfer.