Technical Support Specialist

About the Job

Capgemini is looking for a Technical Support specialist role to  assist users with technical issues related to hardware, software, and systems, ensuring optimal performance and user satisfaction.

Your Role

• Responding to customer inquiries and complaints about technical issues
• Diagnosing and resolving hardware, software, and networking issues
• Tracking system issues through resolution, within agreed time limits
• Talking to customers through a series of actions to resolve a problem
• Following standard procedures for proper escalation of unresolved issues
• Providing prompt and accurate feedback to customers
• Maintaining a record of customer issues as well as the solution strategy for future reference

Your Profile

• 3+ Years experience a technical support role
• Specialists must be able to convey technical information in a way that is understandable to non-technical users, making tech problems less intimidating.
• A good problem-solving mindset to quickly identify problems and provide solutions, often under pressure.
• Specialists must identify, analyze, and resolve customer issues, ensuring customer satisfaction and loyalty.
• Be able to adapt to new technologies and changes in the industry, learn new processes and remain flexible.

What you'll love about working here

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).